Frequently Asked Questions
Have questions about LOTMAN stock lots or your order? Find quick answers right here.
📦 About Stock Lots & Products
What are "Stock Lots" or "Surplus" clothes?
Stock lots and surplus items are brand-new, authentic factory overstocks, leftover production runs, or cancelled export orders directly from apparel manufacturers. Because factories need to clear this warehouse space quickly, we buy them in bulk and pass those massive savings directly onto you.
Are the items new or used?
Every single item sold on LOTMAN is 100% brand-new, unworn, and fresh. We strictly do not deal in used, pre-owned, or thrift shop clothing lines.
Why are your clothing prices so low?
We bypass traditional middlemen, distributor margins, and massive brand markups by sourcing leftovers and deadstock directly from manufacturing houses. This is why you get high-quality everyday and party apparel at near wholesale stock lot rates.
🚚 Shipping & Delivery
Do you deliver across Pakistan?
Yes, we provide safe and fast nationwide courier shipping to all residential areas, towns, and major cities across Pakistan.
How long will my order take to arrive?
- Major Hubs (Karachi, Lahore, Islamabad): 2 to 4 business days.
- Other Cities & Districts: 3 to 6 business days.
How can I track my package?
As soon as your order is packed and dispatched, a dynamic tracking number is generated and sent to you via SMS or email. You can instantly trace your logistics transit by navigating to our "Track Your Order" option on the home page menu.
💳 Payments
What payment options do you offer?
To ensure a highly secure and flexible shopping experience, we gladly accept:
- Cash on Delivery (COD) nationwide.
- Direct Mobile Wallet Transfers (EasyPaisa / JazzCash).
- Secure Online Bank Transfers.
🔄 Returns & Exchanges
What is your return and exchange policy?
Your satisfaction is our primary concern. If you receive an apparel item with an unmentioned manufacturing defect, or if there is an unexpected sizing mismatch, we provide a smooth, hassle-free return and exchange framework to correct it quickly.
How do I start a return process?
Simply message our help desk on WhatsApp or email us at support@lotman.pk along with your Order ID. Our customer success team will verify the details and walk you through returning the parcel to our dispatch hub.
📞 Contact Channels
What are your operating hours and direct contact info?
Our dedicated customer assistance desk is active Monday through Saturday, from 10:00 AM to 7:00 PM.
- Physical Warehouse Hub: Godhra, Karachi, Pakistan
- Official Mobile Helpline: +92 333 6362124
- Primary Email Support: support@lotman.pk